Intronis / Shockey Monkey Integration
This integration is relatively simple to configure and should take no longer than a few minutes. It will allow you to configure alerts from Intronis to automatically be pushed into Shockey Monkey as tickets. The configuration for this integration is done inside of Intronis with some advanced customization inside of Shockey Monkey.
Intronis Configuration - Templates
- Sign into your Intronis portal with your service provider username and password.
- Mouse over Admin, select Templates, then click on "Add Template".
- You can name the Template as you wish and click "Next".
- Click "Add Extra Email" and set your Notification preference, click "Create".
- Now from the Manage section you can apply the Template to all of your Jobs. Click on "Apply Template". The Template list will pop up for you to appply to your computer(s). Select the desired Template and click Apply.
Intronis Configuration - Admin Reporting
- From the Intronis portal, mouse over "Admin" and click on "Reporting".
- Click on "Add New Email" and provide it in the dialog box.
- Now you can select and customize the reports that are sent to that address.
Shockey Monkey Configuration
Remember, in order for the portal to accept an email-to-ticket request, the incoming addresses must be as shown below:
support-noreply@intronis.com
support@intronis.com
Advanced Customizations
Once you have become comfortable with our platform you can create a custom SLA that can create different types of tickets for example, creating a ticket as "Urgent" if it is for a failed backup and if it is for a failed backup and have it can be emailed and an sms message sent to contacts. Below is a sample of how to achieve this.
- Mouse over the "+" icon on the top right and select SLA.
- Set up the trigger parameters as shown below but with your company details and custom actions.
