SM Web Connect allows you to quickly add Lead Creation or Support Request integration directly into your existing website. We have two different implementation methods: one that is very simple & one that requires minimum modifications to get it working on your website. These are both Shockey Monkey Pro features and will require you to upgrade your subscription to PRO, in order to take advantage of these features.
Method 1 (Easy): This method combines the backend API mechanics and implantation methods from our servers and simplify requires a one line HTML insert on any webpage to enable either (Lead Creation or Ticket Creation).
Copy and paste the <iframe> code into the HTML of your site where you would like the form to appear. · You should edit the [src] to match the portal address of your unique portal. · You can also switch the appearance by modifying the [theme] parameter, values 1-6. · If you would like to adjust the [width] and [height], those can also be modified. Lead Creation Ticket Creation
Method2 (Advanced): This method is for those who are more comfortable with editing HTML and want their form to have a special look and feel or a tighter integration into their website. The only real requirement is that your website supports PHP for the transactions to occur. You can download the development package here, it will contain 3 files. · demo_server.php o This is the only file you are required to edit, to have this working out of the box. Simply modify the following lines to match the primary admin account within your Shockey Monkey portal. · demo_create_lead.php o This is a very simplistic implementation of our current API to handle new contact creation, which in this instance is directed towards leads. You can modify the look and feel of this file to match your unique needs. · demo_create_ticket.php o This is a very simplistic implementation of our current API to handle new ticket creation. You can modify the look and feel of this file to match your unique needs.
Shockey Monkey is looking to offer the BEST RMM User Interface and to do that we need your help! We are now holding a contest to find the best, most user-friendly and appealing layout for the dashboard (for the IT department) and printed report (for the end user) for the Shockey Monkey RMM User Interface. Every submission is welcome! In order to enter, we would like you to create and design an interface that would show you what you need to know, what you need to present and demonstrate to your clients. We want to know the best way to design an RMM dashboard with the best strategy and best look and feel! We’re not looking for a Picasso appeal or the accuracy of a CAD design – just the general layout, presentation style and scale.
The overall goal of this contest is to figure out a way to present all of the information below, into something that the end user, business owner, decision maker, etc., can look at and understand the value you deliver and IT problems they face.
Here are some of our current screenshots of the RMM: This is the current Dashboard that shows uptime and downtime and recent event history:
This view currently shows the system information and a lit of installed applications:
This view currently shows all the event logs and details regarding each entry:
There are CASH (American Dollars) prizes with our contest! There will be four cash prizes given away: $1,000 to the winner of the contest, (2) $250 to the runner-ups, and $100 for the honorable mention. Put your creativity cap on and help us make the Shockey Monkey RMM look awesome! To submit your entry, simply send us an email at contest@shockeymonkey.com. Thank you and we look forward to seeing your ideas! Not so legalease: By entering this contest you are granting Own Web Now Corp exclusive right to use, distribute and modify your design at will regardless of whether or not you win any of the 4 prizes. You agree not to send in any copyrighted works or works of other individuals or companies and we in turn agree not tell the copyright owner where you live in exchange for a candy bar.
Thanks for your support and business over the years, Shockey Monkey has been growing tremendously! We have also done our fair share to promote our management platform and deliver the solutions that have made our clients grow exponentially –and now we’re training new staff, getting up to speed with the new technology and changes to our existing systems. What we offer is very simple and you should be able to go from a novice to an expert in no time! That is our goal and here is how we are doing it:
Introducing Shockey Monkey University!!! Shockey Monkey University is located at http://shockeymonkey.com/university.php and is our process of delivering support training to our partners and users. We have always had the Shockey Monkey Jungle Forums and the Shockey Monkey website but we have never had a landing page that would help train users on the product from start to finish and link in all the relevant information in one convenient location. What to Expect Whether you are a current user of Shockey Monkey or just interested in working with us, Shockey Monkey University is a great resource for you to use in order to have a successful partnership with Shockey Monkey. During the upgrade to Shockey Monkey Reloaded, we have added all kinds of new information which is included within the Shockey University. We have a Training section where we have all of our deployment guides available to assist you with the set-up, implementation, and usage of our services. There is a section titled Integration Guides which includes all of the integration set-up instructions and capabilities. Also, along the top row there are individualized resources depending on which of the 4 main categories of users that you fall into:
Included within these links are specific ways in which Shockey Monkey can be used based on the role. Also, there are specified workflows and process document links available to help you and your company make the most informed and accurate business decisions while using Shockey Monkey. In addition to all of that, there is a step-by-step walk through process of how to successfully set-up and use Shockey Monkey. It runs through the Portal Set-Up and Login, Navigation and Account Management, the Service Manager Dashboard, Managing and Account Features, and how to go about Getting Help through the Shockey Monkey Jungle/Forums. Just click on the big blue arrows towards the bottom of the page to get started. When you are finished there is a link in the last step that will bring you back to the Shockey Monkey University homepage. Visit http://www.shockeymonkey.com/university.php! Shockey Monkey University is a great tool to utilize – and a great site to bookmark and refer to! Please take advantage of it – its purpose is to help you every step of the way! And of course, if you have questions or suggestions as to what types of information you would like to see in the Shockey Monkey University…don’t hesitate to contact us!
ORLANDO, January 11, 2012 – Shockey Monkey Inc. announces the release of V 2.0, Shockey Monkey Reloaded. Shockey Monkey Reloaded is the first major upgrade to the free IT business management platform, with a new user interface that was designed from the ground up to be Free, Friendly, and Flexible. FREE Shockey Monkey was launched in August 2010 with the goal of providing a simple and efficient tool to help solution providers and MSPs manage their business operations and customer service. The solution initially included a brandable web portal, support board, customer relationship management, project management, billing and accounting, service scheduling, inventory and service provisioning management. While most of Shockey Monkey was free initially, some of the more advanced features required a Pro subscription – something that Shockey Monkey Reloaded has eliminated entirely. All clients have been upgraded to Reloaded portals and can begin taking advantage of the full feature set at no cost. Shockey Monkey Reloaded delivers a wealth of valuable tools for any IT business, including our new client Chat feature, Windows32 Desktop client, applications for iPhone and Android and a suite of HR functionality for greater organizational efficiency and communication. FRIENDLY Shockey Monkey Reloaded’s most important benefit is its integration partnerships with leading industry vendors including n-Able, CentraStage, Level Platforms, Quotewerks, Kaseya, GFI Max, Intronis, Labtech and Intuit Quickbooks. Third party applications and services play a huge part in delivery of technology services today so a smooth integration is critical. Shockey Monkey features a true open API available at www.shockeymonkey.com/api without the terms, contracts and restrictions that are common in the PSA industry. By giving both users and third-party developers unrestricted access to the platform, Shockey Monkey becomes a natural layer of functionality to give clients a better process-oriented view of service operations. FLEXIBLE Shockey Monkey’s open platform has already attracted some major integrators and sponsors. It’s clear that it will be the business management platform choice of startups and IT companies looking to reduce cost and complexity. With all the features included free of charge (for single and multiple user solution providers) the hope is that everyone will try Shockey Monkey. For those organizations that need more advanced support and assistance, Pro subscriptions are still available offering phone, web and email technical support. Shockey Monkey is a sponsored web application, and it gives technology vendors access to the type of emerging solution providers that manage more and more end user technology every day. With the singular purpose of serving end users’ needs, Shockey Monkey is both the platform that solution providers and MSPs need to use and the one that vendors want to sponsor, because process-oriented companies tend to be more stable and accountable, and grow faster overall. Technology vendors can sponsor Shockey Monkey in numerous ways and even launch technology licensing alliances where the full functionality is embedded into a third party product under a completely white-labeled experience. It’s easy to see why over 7,000 IT Solution Providers have chosen Shockey Monkey already, and we’re just getting started. To learn more about Shockey Monkey please visit www.ShockeyMonkey.com # # # For more information, press only: Kate Hunt, 877-546-0316 x777, kate@shockeymonkey.com For more information on Shockey Monkey:
It won’t take months or weeks or days or phone calls or webinars. All you need is 10 minutes. It’s as simple as 1-5 and truth is, it takes less than 5 minutes to go through the steps. The last five minutes are to customize the card and let your clients know about it. You need to start tracking your time and your activities. Don’t get bogged down with getting everyone involved or every tool integrated or every RMM reporting or figuring out where you saved your 2004 invoices. Just login, fill out some information, add your largest client and start tracking your interaction with them. You will find it that just you, by yourself, will realize incredible productivity gains that you will do everything you can to involve everyone else. All your employees. All your vendors. All your customers. Life is just so much easier and less stressful with Shockey Monkey. And now it’s even faster to get started. So what are you waiting for, do it right now. P.S. Want the postcard template showcased in the guide? Get in touch with us, we’d love to hook you up!
Over the past week I have given you my assessment on the state of IT in SMB and beyond, a look to the past and to the future. I appreciate all the emails and only wish I could follow up with them all.. but I don’t just make up stuff you read on Vladville, all of it is influenced by many of you that talk, email and chat with me every day.
But tomorrow, at noon, even more is on the line. It’s the biggest webinar I’ve ever done:
It’s also a big bet on the future of IT. It’s a huge bet on the future of my company. Right now, we (as in solution providers and their vendors) don’t have an upper hand in the marketplace. We sure as hell don’t have the marketing budgets and sales staff headcount that the big boys do. We also lack resources, economies of scale, farms and farms of slave labor in third world countries, tools and plenty of other excuses. What we do have is flexibility and the size. There are way more of us than them and we can move faster when there is an opportunity. Join me tomorrow, regardless of what PSA or CRM or stack of papers you use. I promise you one thing, after you hear me out… I will be your best friend. The single greatest thing about Shockey Monkey is just one word… and I hope you like it when you hear it, I know I do! Sincerely, Vlad Mazek
At Own Web Now we offer phone support, online support through Shockey Monkey and we also offer a digital NOC blog. We do not and never will offer email notifications of outages – our primary service is email so sending an email to someone hosted on a server that is experiencing technical issue would border on ridicule. What we have encountered in our experience is that at times we are just not fast enough at alerting our clients and partners when there are technical issues. The person with the knowledge of what is going on may be the one updating the NOC blog or we may be alerting about issues minutes after the issue has been identified and tickets have started pouring in. Crisis management is tough. Shockey Monkey Dashboards We have made a conscious decision that all our systems development going forward must be tied to Shockey Monkey. So even though we’re writing a system for us, we will build it inside Shockey Monkey and share it with all of you for free. What’s the catch? Well, we hope you know better than us and are willing to share something we may be overlooking. Click on the image above for a brief overview of what we want to build. Most of it is a lunchtime doodle but here is the summary.
As we look to stretch Shockey Monkey across different verticals, we do see a need for more than what we have in the IT industry as far as dashboards go. To be specific:
So.. what’s missing? Let me know via comments, email (vlad@vladville.com) or chime in at the forums at www.shockeymonkey.com/jungle (must be a current Shockey Monkey user, though the software itself is free)
Shockey Monkey is almost five months old and in the past few months we have collected a lot of data about the extent to which Shockey Monkey is used, where our users have obstacles and what happens when you login to Shockey Monkey for the first time. Many go right to settings but most go to Tickets, Contacts and Companies. One critical piece of feedback we’ve received is that it’s hard to get started. Even though we have excellent documentation and forums, a new business process and a new application can always feel foreign. So we are taking some steps to get you started with Shockey Monkey and get your clients up to speed as well. We would like your feedback on the following (email it to info@shockeymonkey.com):
This video will be required when you first enter your Shockey Monkey Portal. The entire portal functionality will be disabled until you’ve watched the video and we expect to implement an end-user facing one in a similar fashion. Why not give everyone every advantage we possibly can, what’s five minutes? Agenda The goal of this video is to introduce you to Shockey Monkey in under five minutes. It shows you how to brand your portal, how to create a new contact, new company, new ticket. Once the ticket is updated and worked on it shows you how to close the ticket, document it and send it for billing. It shows you how to review and bill time, post to an invoice and finally generate company reports to provide to the client or review your operations. It’s dead simple. It’s quick. No scenes are deleted.
Future We expect to take our Documentation library and convert most of it to a video library and track it as a Shockey Monkey item. This way you can assign them to your staff and track when they view it, if they view it and so on. We also anticipate recording another quick video for end users so they know how to open a support request, update a support request as well as review invoices or update credit card information. But we do need your help: Please tell us if we’re on the right track. Shockey Monkey user base is exploding and we need to balance the fact that the product is free with the level of support and assistance you need in basing your business on Shockey Monkey. All feedback and help would be greatly appreciated.
As promised, we are bringing you Time Billing automation to Shockey Monkey before Christmas. It is live now and available to all Shockey Monkey portals for free. It automates the process of billable time entry review, approval and invoice creation. We worked very hard to make it simple and intuitive, please click on the screenshots for a better view. How does it work? The automation of billable time is quite simple and a core part of the Shockey Monkey automation. Just click on Accounting and select the Billable Time tab. Here you will see all of your time entries that need to be reviewed and approved. Under the company dropdown you can filter by the companies that have (uninvoiced) billable time waiting for review. Each billable time entry is here and can be edited – notes, time, rates – everything can be changed. Because what you approve here will end up on the invoice we wanted to give you a single screen to review activity, correct spelling mistakes, correct time entries and make the necessary adjustments.
Make the necessary adjustments. In our discussions with many of you, adjustments play a big part of your accounting so we wanted to make it a single-screen effort without refreshing and popup windows.
Once you’re done with your approval, just add it to the invoice. This is where it gets tricky – it depends on how you bill and when you bill. Some bill at the beginning of the month and add the hours to the invoice that has the managed services fee. Some bill one week at a time and have a new invoice every time. Some separate time and materials. Some do it at the end of the month. However you do it, Shockey Monkey will work. Select if you want to add the time to an existing invoice (if you prefer to give people a single invoice with everything on it) or create a new invoice. The screen below illustrates how to add the time entry to an invoice.
You can make adjustments to the invoice as usual, add any other items and work from there.
According to several of our partners, “this makes Shockey Monkey accounting actually usable now” as it completely automates the billing process for a lot of service providers that do hourly or project work. It is also flexible enough to let you clean up the mess that is inevitable when you’re pressed for time and not taking full notes. It also adjusts well when you want to make your invoices fair. We are making it available free, to everyone. Right….. now For full details and the feature walkthrough as well as the business case scenarios, please check out the quick videos Hank and I put up for your enjoyment.
Happy Holidays.
Shockey Monkey Remote is an agent-based application that allows you to remotely monitor and view your users desktops, collect inventory information, receive alerts when the system goes down and collect event logs from managed systems. After over two weeks of very thorough testing, we are excited to make the beta available free of charge to all Shockey Monkey users.
Check out what it can do for you right now:
Here are a few sneak peaks:
Of course, the true power of the solution only comes out when it’s integrated with the way you work and when the users are aware of it. This is a consumer RMM of sorts, we think managers and business owners will rely on it to access their office PCs from home and more. All while relying on your Shockey Monkey portal. Please, please read the documentation first (it includes information on how to download the customized agent for your organization): Shockey Monkey Remote Installation Guide Shockey Monkey Remote Web Management Console If you want a more technical discussion beyond this documentation, please consider downloading the webinar Hank and Vlad presented: … Development Roadmap Update
We will be spending the rest of December perfecting the Shockey Monkey Remote software and planning to have a full stable release ready around Christmas. We are also continuing to tweak the iPad (iOS/Safari) interface so that the full functionality of Shockey Monkey is present on tables. As for native applications for the iPhone, iPad, Desktop app and the like – we have a new developer joining us this week to continue working on those exclusively. All in all, it has been a tremendous year for Shockey Monkey. Thank you for helping us grow it and huge thanks to those of you who upgraded to the Pro version that helps us fund the development and push Shockey Monkey forward. Happy Holiday Season, keep your eyes on our blog for the cool new things coming out around the holidays! |
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