Blog

Shockey Monkey is almost five months old and in the past few months we have collected a lot of data about the extent to which Shockey Monkey is used, where our users have obstacles and what happens when you login to Shockey Monkey for the first time. Many go right to settings but most go to Tickets, Contacts and Companies.

One critical piece of feedback we’ve received is that it’s hard to get started. Even though we have excellent documentation and forums, a new business process and a new application can always feel foreign. So we are taking some steps to get you started with Shockey Monkey and get your clients up to speed as well.

We would like your feedback on the following (email it to info@shockeymonkey.com):

Flash/Web: Getting Started In Under 5 Minutes

Windows Media: Getting Started In Under 5 Minutes

This video will be required when you first enter your Shockey Monkey Portal. The entire portal functionality will be disabled until you’ve watched the video and we expect to implement an end-user facing one in a similar fashion. Why not give everyone every advantage we possibly can, what’s five minutes?

Agenda

The goal of this video is to introduce you to Shockey Monkey in under five minutes. It shows you how to brand your portal, how to create a new contact, new company, new ticket. Once the ticket is updated and worked on it shows you how to close the ticket, document it and send it for billing. It shows you how to review and bill time, post to an invoice and finally generate company reports to provide to the client or review your operations.

It’s dead simple. It’s quick. No scenes are deleted.

What we want to know: After you’ve watched the video, do you know how to add a ticket / company / ticket / invoice? Do you know where to go for support and additional documentation? (hint: there are tooltips throughout the video) Do you think you can do all of the above in under 5 minutes?

Future

We expect to take our Documentation library and convert most of it to a video library and track it as a Shockey Monkey item. This way you can assign them to your staff and track when they view it, if they view it and so on.

We also anticipate recording another quick video for end users so they know how to open a support request, update a support request as well as review invoices or update credit card information.

But we do need your help: Please tell us if we’re on the right track. Shockey Monkey user base is exploding and we need to balance the fact that the product is free with the level of support and assistance you need in basing your business on Shockey Monkey. All feedback and help would be greatly appreciated.