Archive for the 'Bug Fixes' Category


Shockey Monkey – Feature Requests
Posted: 9:43 pm
January 21st, 2014
Bug Fixes, Features

We’re trying to start this year off right and have made every effort to squash bugs and implement highly requested features! You may have noticed my recent posts on Facebook as an effort to help keep everyone informed about various features that are implemented. The updates I post will span across various products and will hopefully help open up our communication with our partners.

If we’re not already Facebook friends, feel free to add me:

Now let’s talk about some of the recent features enhancements that have been implemented already inside of Shockey Monkey.

Billable Time Module

This module has been around for quite some time however it needed a refresher to be compatible with our new Android & iPhone apps. As you will see in the image below, we’ve implemented a more elaborate UI which allows you to easily select the date & time. The calculations happen a little differently on the back-end which was the main reason for the change. This will allow the mobile apps to tie in seamlessly with the data structure!

Improved Company & Contact Management

The next area that yielded quite a few partner requests were features that focused on client management. Here are a few that have already been implemented:

Disabled Contacts

We had complaints that when a contact had been disabled, there was no visual way to tell that it was actually disabled. The only way was to open the contact and the [disabled] tab would say [enable]. So we’ve implemented this visual adjustment.

New passwords

I’m sure you’ve never had a user who has forgotten their password or has had their password compromised. We’ll in case you come across this issue, we’ve implemented a button to make the password change a little easier. Simply click the [Generate Password] and a new 6 digit random password will be created.

Note: We’ve also removed the questionable characters from random passwords (I, I, L, l, 0, o, 1) to help prevent confusion.

Payment Methods

Last on the list for today, another highly requested feature was to flag or designate a company’s payment method to something other than credit. We have now added the ability for you to choose cash & check as additional payment methods.

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Bug Fri.. err, Monday.
Posted: 8:03 pm
May 22nd, 2013
Announcements, Bug Fixes

Recently, we implemented “Bug Friday” for the ExchangeDefender solutions and Shockey Monkey platform. We will address ExchangeDefender bugs one week and Shockey Monkey bugs the following–alternating back and forth. Being that last week was a pretty busy week for us in and out of the office, we postponed our scheduled Shockey Monkey bug fix from last Friday to Monday of this week. So without further ado, here are the bug we squashed (repaired). To our partners who assist us in making our solutions and platforms better: Thank You!

1.) The Client-Billable Time Report now displays all tickets for clients with billable hours;

2.) Invoices can now be emailed to clients;

3.) Employee passwords can now be changed;

4.) Email notifications now include the priority of the ticket and not its numeric value (ex. Priority: 16 changed to Priority: Normal);

5.) Issues with duplicating email ticket notifications have been resolved; and

6.) You can now create assets for both contacts and companies.

Michael D. Alligood,
Partner Communications Manager
Shockey Monkey
877-546-0316 x707

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