Shockey Monkey development is very active, we're constantly squashing bugs and making the system better for everyone! If you encounter a bug just submit it through the support portal under Bugs or discuss it with developers in our Jungle Forums.
Monday, January 19th, 2011
Shockey Monkey Bugs- Fixed an issue with the Accounting Module, that would not let you set the default rate for billable time.
- Fixed an issue with the Accounting Module, that would not allow you to add dynamic items upon invoice creation.
- Removed an old link to an outdated version of the Accounting Module.
Monday, January 16th, 2011
Shockey Monkey Projects- The projects section has been brought up to the current v2.0 standards.
- Fixed an issue that was causing resources to not be created.
- Fixed an issue that was causing leads to not be created.
- Fixed an issue that was causing steps to not be added, upon creation.
- Fixed several UI issues.
Friday, January 6th, 2011
Shockey Monkey Service Manager & Fixes- Shockey Monkey Service Manager
- Each section of the Service Manager has been redesigned.
- The new UI design has been implemented across all (create, modify, list & view pages)
- Distribution Groups management has been improved, to allow massive selections.
- Other Improvements
- We fixed an issue with Email2Ticket that was causing some updates to generate new tickets.
Friday, December 23rd, 2011
Shockey Monkey Accounting Module- Accounting Module
- The accounting module has been brought up to match the look, feel and design of the 2.0 interface.
- Fixed an issue where it was not allowing the creation of invoices under certain circumstances.
- Fixed an issue where autocomplete was not working in several areas making it impossible to add items to invoices.
- Fixed all GUI overlapping issues that were caused from the initial 2.0 update.
- Fixed an issue on the payments page that would not allow you to change the filter type.
- Adjusted several performance issues that would cause robust amounts of information to load when it was unnecessary.
- Added the ability to configure your "currency" format globally across your portal.
- Other Improvements
- Added an event handle to the top search box, to load upon selection.
- Fixed an issue that would not allow the addition of links.
- Fixed a logic issue with our Email2Ticket software. It's now more reliable.
- Fixed an issue that caused all calendar pop-up controls to render incorrectly.
Tuesday, December 20th, 2011
Shockey Monkey Fixes- Bug Fixes
- Fixed an issue with SLA creation that was not allowing the selection of (service, contract, queue, location).
- Fixed an issue that was not allowing the prices inside of Service Manager products to be changed.
- Fixed an issue where Company Assets were not being displayed.
- Fixed an issue where autocomplete was not working correctly when creating new tickets.
- Fixed the autocomplete on the global search field.
- Fixed an issue on the Dashboard that would display an invalid # of tickets if a company with open tickets was deleted without closing their tickets first.
- Enhancements
- Added a new configurable option to [status] flags. You can now designate which flags will trigger (open or closed) events. This was part of a much larger issue and will make SLA and 3rd party integrations work better together.
Monday, December 5th, 2011
Shockey Monkey v2 ( Reloaded )- Core Changes
- Launched the new Shockey Monkey v2 code base to all remote portals.
- Improved UI w/ Theme support
- Improved Performance
- Added Dashboard, with overview summaries.
- Fixed Server Side issues in most of the backend code, that were a contributing factor to performance.
- Bug Fixes
- Fixed an issue that was not letting contacts be updated.
- Fixed an issue with chat rending correctly.
- Fixed serveral issues across the portal where some portions of pages were unviewable.
- Fixed an overlay issue with the tagging feature in tickets.
- Improved Tasks and made it more user friendly.
- Improved Branding & Notification Settings to make the experience more user friendly.
Tuesday, October 11th, 2011
Bug Fixes, Enhancements & Integration Additions- Bug Fixes
- Billing Module
- Fixed an issue where sortby for "Company Name" was not working correctly.
- Touches
- Fixed an issue where companies with 0 touches would render on the overview screen.
- Agreements
- Fixed an issue where any agreement over 999 dollars would calculate an invalid price.
- Billing Module
- Enhancements
- Assets
- You can now create a new assest directly from the company tab.
- Contacts
- When using the [Use Company Date] quick link, it will now include (phone & fax).
- Billing Module
- Have adjusted the maximum starting invoice number from 9 to 10.
- Support Chat System
- Version 1.0 of the support chat system is now live on all portals. This allows your customers to request chat support directly from the portal to any available support technicians.
- Assets
- Integrations
- Level Platforms Integration is now supported.
- N-able Integration is now supported.
- GFI Max Integration is now supported.
Friday, September 9th, 2011
(Portal Enhancements)- Hosted Exchange Essentials & ExchangeDefender Essentials are now available to sell, through your service manager.
- Added a new feature that allows administrative inter-office global messaging and notification system for portal updates.
- On Screen Ticket Update Notifications
- On Screen Login/Logout Notifications
- On Screen Timeclock Notifications
- On Screen Alert System Notifications
- Made Several Improvement & Bug Fixes to the Service Manager
- Expanded the API to support Opportunities
Friday, May 6th, 2011
(Kaseya Integration)- Added an assets interface for managing assets on a global level. (screenshot)
- Added the ability to pull information into Shockey Monkey from Kaseya.
- This is the information you can currently obtain via the integration.
- Companies
- Machines
- Tickets linked to a machine.
- New Integration Menu - screenshot
- Kaseya Integration Process - screenshot
Tuesday, January 18th, 2011
(Service Manager Enhancements)- Added the ability to manage mailbox size & warning limits.
- Added the ability to configure mailbox forwards
- Added the ability to configure mailbox permissions
- Enhanced the back-end process to be more efficient and process account requests faster.
- Fixed an issue concerning alias accounts, when set to the primary e-mail.
Thursday, December 23rd, 2010
- Fixed an issue that would cause a user with the [accountant] role, not to be able to access certain aspects of billing.
- Fixed a graphical issue on the accounting module in regards to the help dialog [IE only].
- Fixed an un-handled exception that was thrown if certain fields were left null, inside of the accounting module.
- Fixed an issue with the accounting module, that would cause the "Balance Remaining" to not be properly update in certain conditions.
- Upgraded the back-end code base, this should help increase performance and loading times across the portal.
- Added Billable-Time Module into the accounting interface.
Wednesday, December 15th, 2010
- Fixed an issue that was causing printable invoices to not work correctly.
- Resolved an issue in regards to portal notifications not being sent.
- Upgraded all back-end portal databases to accommodate the new Monkey Remote Additions.
- Released the Monkey Remote BETA.
Friday, October 29th, 2010
- Published v1. SM API documentation.
- Fixed an issue that would cause ticket (update) notifications to be sent out regardless of the users setting.
- Fixed an issue with Service Manager that would cause the notifications to not receive the correct branding information.
- Fixed an issue with automatic two way ticket synchronization for new service subscriptions.
- Updated some syntax on the dashboard page.
Thursday, October 7th, 2010
- Added e-mail validation checks to new Sharepoint Service sign-up process.
- Added username validation checks to new Sharepoint Service sign-up process.
- New Feature: Shockey Monkey Accounting has now been added to the portal.
For more information please visit http://shockeymonkey.com/feature_accounting.php
Thursday, September 30th, 2010
- Fixed an issue that would cause a saved asset to display "unmanaged", when it was actually set to "managed".
- Fixed an issue that would NOT allow the use of HTML on the Notification (Header & Signature).
- Finalizing the last few areas of the new Accounting Module.
Wednesday, September 15th, 2010
- Fixed an issue with the search feature inside of reports. It will now properly search all companies.
- Corrected the information on the E-mail Connector Page.
- Every Service Manager [Create] Screen has had a visual upgrade.
- Added Contact Import into [Settings->Contact Import] Menu.
- Added the ability to ENABLE the Service Manager. Settings->Service Manager
Wednesday, September 1st, 2010
- Fixed an issue where Quick Edit would not update properly.
- Fixed an issue that would cause the dashboard to throw a JavaScript error.
- Fixed an issue that would cause the "Backup Database" option to throw a MySql error.
- Fixed an issue that would cause the primary contact of a ticket to not be notified, via email.
- Added SMART database protection to the "Restore Database" feature.
- Enhanced the visual effects on the Backup/Restore page.
- Enhanced the notifications for the schedule control to include HTML generated emails.
- Upgraded the backend system for all Shockey Monkey Portals, to version 2.1.
- This was a database upgrade to prepare for the additions coming in the next few days.
Monday, August 16th, 2010
- Fixed an issue where the schedule add-on was not working properly.
- Fixed an issue where calendar controls were not loading on support tickets.
- Fixed an issue where quick update was not refreshing with ajax properly.
- Fixed an issue where QUICK STATUS & QUICK Priority, were not working in IE.
- Added dashboard calendar support, it now shows appointments on their dashboard calendar.
- Removed company update notifications, unless company = Own Web Now
- Removed 200+ warnings from the tickets page triggered by bad JavaScript canned responses.
- Removed 50 warnings from list tickets.