- Log in to Shockey Monkey portal by entering your email address and password.
- Click on Support tab, in the blue top row navigation panel. Review the list of open tickets.
- Click on the subject of a ticket to open Ticket View. Scroll down to the Update Ticket window.
- Enter any comments that may apply to this Ticket Update.
- Check the box next to Close Ticket to complete the Support Request.
- Click Update Ticket, then click Support on the top row navigation bar to return to your Support Board.
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