- Log in to Shockey Monkey portal by entering your email address and password.
- Click “I Agree” to accept the Terms of Service for Shockey Monkey.
- Review your color shaded Dashboard boxes for important information about your (branded) services.
- Welcome Message: Hello from your awesome support provider!
- Announcements: Important updates regarding the services you receive.
- Links: Check out the relevant and interesting web content that your support provider suggests.
- Brandable Propaganda: your clients see it and that makes you more money.
- Review the main navigation row across the top of the portal.
- Click the Support tab to be redirected to the Support Dashboard, where you can create a new Support Request, view and filter Support Requests, and even submit updates to Support Requests.
- Click the Contacts tab to be redirected to your company’s Contact directory. Create, edit, or delete your users’ contact and preferences information from the Contacts section.
- Click on the Company tab to edit your company’s primary account information. Update address, phone, even billing preferences.
- Click on the Knowledge Base tab to be redirected to the database of FAQ articles for your Own Web Now services.
- Click Options to customize your Portal Settings.
- Click in the fields under Personal Information to enter or edit Name and phone.
- Click in the fields under Contact Information to enter or edit your details.
- Check and uncheck the boxes under Email Notifications to adjust your preferences for receiving automated system notifications.
- Click in the fields under Change Password to enter Current Password, then enter and Confirm New Password.
- Select from the drop down menu to change your Time Zone preference.
- Under Formatting Options, click in the fields to adjust your preferences for Date, Time, Paging, Theme, and Announcements.
- Click Update Options to save changes.
- Click on the Service Manager tab to be directed to your Service Manager Dashboard, or hover over the tab and select a Service to shortcut to the Service homepage.
- Click in the Create New drop down box in the top right hand corner of the Dashboard at any time to Shortcut to create a new Contact or a new Ticket.
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