Features » Service Manager

Service Manager: Create “deeper” relationships with clients. One of the critical factors for success in cementing long-term profitable service relationships with clients is called Depth—The Solution Provider is delivering more services to a client in a deep relationship, and less in a shallow one. The deepest of relationships are exclusive; the solution provider is the client’s one-and-only and fulfills all their technology needs. If your clients don’t get it from you, they’ll get it from someone else, so Shockey Monkey enables you to seamlessly deliver a full suite of Own Web Now hosted business applications and services to your clients as part of your practice.

Provide more services to your clients, capture more of the budget, and be more profitable. The more services the client is receiving from you, the lower your relative administrative costs will become.

Prevent your competitors from getting in the door. Give your clients all the application services they need coupled with your rock solid support services and consulting expertise, and they’ll never see a reason to let the other guy in the door. Let Shockey Monkey’s complete self-service hosted services offering for business give you the competitive edge to keep your clients 100% satisfied.

• Exchange…Enterprise Mail, public folders, calendars, and more.
• Sharepoint…Enterprise portals, document libraries, and collaboration.
• Offsite Backup…remote data storage network for your business critical data.
• Web Hosting…Complete online presence including web site, email, database, SPAM protection, and more.
• Blackberry BES…Access Exchange accounts from Blackberry mobile devices.
• Brandable ExchangeDefender client-facing portal…centralized management and PSA integration for the Solution Provider.

Easy Dashboard Management: Get the job done more quickly and get more done. Handle your clients’ requests for account support in less time with Shockey Monkey’s hassle-free web portal interface. Create, modify, update, and delete user accounts in just a few clicks.

Service and Support Documentation: Take advantage of Shockey Monkey’s extensive Knowledge Base resources and detailed, searchable support documentation to stay up and running and minimize costly effort on easily resolved issues.

Quick and effortless services scaling: Be the proactive, trusted technology advisor. Shockey Monkey’s simple web based Order Form interface allows you to add new services in seconds, so you can focus your time on the real opportunity you have: to consult with clients on future planning and growth initiatives, then deliver the provisioning support profitably thanks to Shockey Monkey’s easy Dashboard interface.